Refund policy

Return & Refund PolicyAt Elixir Cosmetics, we want you to be completely satisfied with your purchase. We offer a transparent return process compliant with standard consumer rights.1. Return WindowYou have 30 days from the date you received your package to request a return. Requests made after 30 days will unfortunately not be eligible for a return or refund.2. Return Eligibility & ConditionsTo be eligible for a return, your item must meet the following criteria:The product must be unused, unopened, and in the same condition that you received it.The item must be in its original product packaging with all safety seals intact.You must provide a valid receipt, invoice, or proof of purchase.3. How to Initiate a ReturnTo start a return process, please contact us using our official support channels:Email: elixire.cosmo@gmail.comPhone / WhatsApp: +92 324 5233575Please include your order number, product details, and the reason for your return. Our team will guide you on where to securely send your package.4. Return Shipping CostsIf the return is due to our mistake (e.g., you received an incorrect, defective, or damaged product), Elixir Cosmetics will cover the return shipping costs.If the return is due to a change of mind, the customer is responsible for paying their own return shipping costs. Shipping costs are non-refundable.5. Refunds & Processing TimeOnce your return is received and inspected by our warehouse team, we will send you an email or message to notify you that we have received your item. We will also inform you of the approval or rejection of your refund based on product condition.If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or via Bank Transfer/EasyPaisa/JazzCash as agreed upon) within 5 to 7 business days.Business & Contact Information:Physical Address: Punjab Small Industrial Estate, Kasur, Punjab, PakistanPhone Number: +92 324 5233575Email: elixire.cosmo@gmail.com